Customer Service After the Selling Still Drives Business Sales ? Part 1

The email center customer service administrator job description includes major a workforce of 10-20 customers depending on the power of the organization and guiding them to obtain the monthly staff targets. Your banker customer service manager career description contains dealing with the actual customers and handling their inquiries regarding the functioning of the accounts and other providers offered by the lender.

Tell them about the STAR format and that you are searhing for examples of precise competencies, let them have a few examples with the competencies you want.

Helpdesk services can be found round the clock with an affordable price if you contract out them. However, take the time to comprehend the terms and conditions of the contract before you hire this company process outsourced workers service provider.

Nearly all customer service reps are simply doing the job so as to advance in the company and gain the information and connections they need to care for their goals. My own mail to sit at a desk wearing that head set for the rest of his or her lives. Frequently it?s hard to really encourage those individuals and that is something that team leaders ought to address. When the employees are not implementing their work seriously and are also not encouraged, it can lead to significant trouble.

Generate a customer service mission. That begins with figuring out the significant effects that your corporation?s services have on both your current internal as well as your external customers. Search beyond the evident features of your service or service to discover the benefits they provide to your customers. By way of example, a company which makes anti-lock brakes does indeed more than production a product. His or her product will ultimately save day-to-day lives.

The success of any organization lies on the way core personnel manage initiatives and handle staff members. If you want to gain a sure business success on the individual level up, taking note of this on managing training types-and employing them-should be your supreme task.

Almost all disabled buyers will take their business in an organisation that?s built a new reputation for providing accessible in addition to disability-friendly customer service so organizations must be able to offer this particular ahead of the Game titles.

The company utilizes its Fb profile to activate with customers, on the other hand, also utilizes the Ceramic Barn YouTube route to build your community online. They have got videos such as how-to?s for get together planners, custom made profiles as well as featured merchandise. By giving assistance to customers and offering them a story beyond the products Pottery Barn gives consumers much more than just a product and as a result builds up an incredible relationship with him or her ? a practical form of customer service.

The catch is, you can?t correct what is not broken. So as their clients had decided not to protest, they were probably none the more advisable as to his or her customers disapproving or being dissatisfied with their service.

Service Retrieval ? Marriott Hotels uses the service recuperation acronym Study: Listen, Empathize, Apologize, React, Notify (the supervisor in addition to co-workers so that it does not happen again to help future customers). Various other businesses use the acronym Very last: Listen. Say sorry. Solve. Thank (the customer pertaining to bringing the issue to your awareness). What are the service retrieval steps which you expect just about every employee to take when confronted with a dissatisfied customer?

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Source: http://jussfreevectorart.com/customer-service-after-the-selling-still-drives-business-sales-part-1/

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Facebook developer finds social network site could be testing ?Want? button

Washington, June 30 (ANI): A developer has claimed that he has discovered a new wording in Facebook?s code, which indicated that the social network could be readying a ?Want? button.

The developer, Tom Waddington, said the button?s code appeared in Facebook?s Javascript SDK as a tag that reads ?,? and he has somehow gotten it to show up on his website, although it?s still a work in progress.

According to The Los Angeles Times, the button looks like Facebook?s Like button and all its other buttons, in that it has blue wording on top of a light blue bubble, but it also includes an icon with a plus button, based on the one on Waddington?s website.

If a user clicks on it now, it?ll say the user?s name followed by ?wants this.? However, it?ll also give the user a very red ?Error? message, the paper said.

A Want button is also predicted be helpful for Facebook in as it could allow the social network to differentiate between what a user would ?like?, which could be both items he/she already have as well as those they are looking to get. However, the button does not show up among Facebook?s listed buttons.

Facebook remained unavailable for comment and additional information. (ANI)

Source: http://truthdive.com/2012/06/30/Facebook-developer-finds-social-network-site-could-be-testing-Want-button.html

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When Not Playing Football, Drew Brees Does Creative Concussion Testing Awareness PSAs

NFLVideo

How cool is Drew Brees? He?s in a contract dispute with his team, so in the interim he does a ?Cash Cab? parody to raise awareness for concussion testing, in service of not only his beleaguered team or the NFL, but all football players. That cool.

To be fair, this is basically an infomercial for Dick?s Sporting Goods, and it?s so overdone (the girl writing down the website on the phone is a nice touch) but aw come on it?s great that he did this. (From WWL.com):

I must say: he drove pretty recklessly at some points and still survived. Did he really turn around for that long while driving? I was nervous for those passengers. Not even Ben Bailey was so cavalier at the wheel, and that turned out to be kinda fake also. Both shows: informative, kinda fake.

h/t reddit

Source: http://www.sportsgrid.com/nfl/drew-brees-who-dat-cabbie/

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Mortgage Refinancing Help Ahead? | Money Talks News

It?s now possible to find mortgage rates lower than 3.5 percent for a 30-year fixed mortgage. If your current rate is significantly higher, you could be thousands of dollars richer by refinancing. That is, if you can refinance.

Many homeowners today would love to refinance, but credit is tight, and so is equity. There are established government programs in place to help borrowers with certain types of mortgages in certain situations, but if you don?t meet the narrow criteria, you?re out of luck.

But if the White House has its way, that could soon change.

President Obama has proposed a plan to allow homeowners to refinance regardless of their mortgage type ? even if they?re underwater on the loan. Money Talks News founder Stacy Johnson recently scored an exclusive interview with HUD secretary Shaun Donovan about the proposed plan. Check it out and then read on for more information about the proposed program ? plus some info on the refinancing programs already available?

Click to play ?How to Refinance an Underwater House?

Now let?s add some additional information about the proposed plan, as well as other refinancing plans you may already qualify for.

If approved, the new plan will help all homeowners. The first part allows you to refinance any type of loan ? even if you?re underwater on your mortgage ? providing you meet a few requirements. According to the White House, homeowners will save $3,000 a year on average.

The eligibility requirements are listed on the White House Blog:

• No missed mortgage payments in the last six months, and no more than one missed payment in the six months before that
• A current FICO score of at least 580 (approximately 9 in 10 borrowers meet this requirement)
• The loan being refinanced is not worth more than area median home values, as determined by?FHA-conforming loan limits
• The loan being refinanced is for a single-family, owner-occupied principal residence (to be sure the program benefits responsible homeowners trying to stay in their homes)

The plan also calls for a more streamlined refinancing process. Homeowners will have a simplified application process, easier requirements, and no appraisal costs.

Unfortunately, that program will require Congressional approval ? tough to come by with today?s partisan politics. But if you need help now, there are a few refinancing programs already available?

1. The Home Affordable Refinance Program (HARP)

The Home Affordable Refinance Program helps underwater homeowners with Fannie Mae and Freddie Mac mortgages refinance into a better mortgage ? like refinancing an adjustable-rate mortgage into a fixed-rate mortgage, or refinancing from a fixed-rate mortgage to a new one with a lower interest rate. To be eligible for HARP:

• Freddie Mac or Fannie Mae must own or guarantee the mortgage, and it must have been sold to them on or before May 31, 2009
• Your loan-to-value ratio must be greater than 80 percent
• You must be current on your mortgage with a good payment history in the last year
• The mortgage can?t have already been refinanced via a HARP program. One exception: if it?s a Fannie Mae loan refinanced from March-May, 2009.

To learn more ? like how to find out if Fannie or Freddie owns your loan ? check out this story: More Help for Homeowners: HARP 2.0

2. Home Affordable Modification Program (HAMP)

If you have a government-backed loan, but you?re behind on your mortgage payments, you may qualify for the Home Affordable Modification Program. While not a traditional refinancing program, HAMP readjusts your mortgage payments to a lower (and more affordable) rate. You may qualify for HAMP?if:

• You have a mortgage backed by Fannie Mae, Freddie Mac, or a mortgage lender registered with the U.S. Treasury
• You received your mortgage on or before Jan. 1, 2009
• You owe less than $729,750
• You have a financial hardship and are either currently delinquent on your mortgage payments or at risk of becoming delinquent
• You have a job and proof of income
• You haven?t been convicted of a felony related to finance or real estate in the last 10 years

3. FHA Short Refinance

If you don?t have a government-backed loan, you may qualify for a refinancing program that will lower your monthly payments. According to the Making Home Affordable site, the FHA Short Refinance program allows conventional mortgage holders to refinance to an FHA loan. Lenders must reduce the amount you owe to no more than 97.75 percent of the home?s value. You may qualify for the program if:

• You have a mortgage that is not backed by the FHA, Fannie Mae, Freddie Mac, the VA, or the USDA
• You are underwater on your mortgage
• You are current on your mortgage payments
• You meet standard FHA underwriting requirements
• Your debt is less than 55 percent of your monthly income
• You haven?t been convicted of a financial or real estate-related felony in the last 10 years

4. Traditional refinancing

While many lenders won?t refinance an underwater mortgage ? lenders typically require some equity in the home ? the current housing market has made some lenders more flexible. If you?re at risk of foreclosure, your lender may be willing to refinance your loan or give you another alternative to avoid losing your home.

The types of programs available (and the requirements) vary by lender.?The first step to refinancing your mortgage is to talk to a housing counselor. HUD provides housing counseling services for free. A housing counselor can help you determine your options, help you gather the paperwork you need, and help you create a budget to stay on track with your mortgage payments.

To find a housing counselor, use HUD?s Foreclosure Avoidance Counseling map or call 888-995-HOPE ? the toll-free service is available 24 hours a day.

Subscribe by email

Like this article? Sign up for our email updates and we?ll send you a regular digest of our newest stories, full of money saving tips and advice, free! We?ll also email you a PDF of Stacy Johnson?s ?205 Ways to Save Money? as soon as you?ve subscribed. It?s full of great tips that?ll help you save a ton of extra cash. It doesn?t cost a dime, so why wait? Click here to sign up now.

You should also read

Source: http://www.moneytalksnews.com/2012/06/29/how-to-refinance-an-underwater-mortgage/

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EcotourismFeeds: Cape Town Ten Years on: South Africa Outlines Plans to Continue its Global ...: The first country in the world t... http://t.co/W1tyq8k9

Sorry, Readability was unable to parse this page for content.

Source: http://twitter.com/EcotourismFeeds/statuses/218411540406214657

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Vicious wildfires spread to Colo. tourist centers

In this Saturday, June 23, 2012 photo provided by Darrell Spangler, a firefighter works the scene of a home being consumed by flames in Estes Park, Colo. As many as 21 structures were destroyed by the fire on Saturday. Eight separate wildfires are burning across Colorado, which is seeing record-breaking heat. (AP Photo/Darrell Spangler) MANDATORY CREDIT

In this Saturday, June 23, 2012 photo provided by Darrell Spangler, a firefighter works the scene of a home being consumed by flames in Estes Park, Colo. As many as 21 structures were destroyed by the fire on Saturday. Eight separate wildfires are burning across Colorado, which is seeing record-breaking heat. (AP Photo/Darrell Spangler) MANDATORY CREDIT

A giant plume from the Waldo Canyon Fire hovers high above Garden of the Gods near Colorado Springs, Colo. on Saturday, June 23, 2012. The fire is zero percent contained and has consumed 2500 acres. Voluntary and mandatory evacuations were taking place across the west side of Colorado Springs. Tankers were dropping fire retardant in front of the advancing flames. ( AP Photo/Bryan Oller)

Leaping flames race across a ridge as the Waldo Canyon Fire burned 2500 acres west of Garden of the Gods near Colorado Springs, Colo. on Saturday, June 23, 2012. The fire is zero percent contained. Voluntary and mandatory evacuations were taking place across the west side of Colorado Springs. Tankers were dropping fire retardant in front of the advancing flames. ( AP Photo/Bryan Oller)

The evening sky glows orange as smoke and flames from the Waldo Canyon Fire has consumed 2500 acres west of Garden of the Gods near Colorado Springs, Colo. on Saturday, June 23, 2012. The fire is zero percent contained. Voluntary and mandatory evacuations were taking place across the west side of Colorado Springs. Tankers were dropping fire retardant in front of the advancing flames. ( AP Photo/Bryan Oller)

Leaping flames race across a ridge as the Waldo Canyon Fire burned 2500 acres west of Garden of the Gods near Colorado Springs, Colo. on Saturday, June 23, 2012. The fire is zero percent contained. Voluntary and mandatory evacuations were taking place across the west side of Colorado Springs. Tankers were dropping fire retardant in front of the advancing flames. ( AP Photo/Bryan Oller)

COLORADO SPRINGS, Colo. (AP) ? Wildfires moved in on some of Colorado's most popular summer tourist destinations over the weekend, demolishing nearly two dozen homes near Rocky Mountain National Park and emptying hotels and campgrounds at the base of Pikes Peak.

A wildfire near Colorado Springs erupted and grew out of control to more than 3 square miles early Sunday, prompting the evacuation of more than 11,000 residents and an unknown number of tourists. On Saturday, a blaze destroyed 21 structures near the mountain community of Estes Park, where many visitors stay while visiting the park.

All of this came just a week before the Fourth of July, a key time for family vacations to national parks and other destinations. A statewide ban on open campfires and private fireworks has been in place for more than a week.

With Colorado midway through its worst wildfire season in a decade, travelers have seen some of their favorite sites closed to the public, obscured by smoke and haze.

"We're used to flooding and tornadoes, nothing like this," said Amanda Rice of Rock Falls, Ill., who evacuated a Manitou Springs hotel late Saturday with her husband, four children and dog. Some travelers were awoken with evacuation orders. Rice, scared when she saw flames, took her family to the evacuation center before she was told to go.

"It was just this god-awful orange glow. It was surreal. It honestly looked like hell was opening up," Rice said Sunday.

Plumes of gray and white smoke poured from the mountains Sunday, obscuring at times Pikes Peak, the most-summited high-elevation mountain in the nation and inspiration for the song "America The Beautiful." Winds were pushing smoke away from Colorado Springs, but residents and tourists watched nervously as haze wrapped around the peak.

Families planning whitewater rafting trips or visits to the stunning red-rock formations in Garden of the Gods park in Colorado Springs were instead spending their vacations passing out bottled water and setting up cots in evacuee centers.

They included Mark Stein of Morristown, N.J., whose family arrived after midnight Sunday at their Manitou Springs hotel for a week of whitewater rafting and sightseeing.

"We were sleeping for 15 minutes when they started knocking on the door ? a day from hell," Stein said of the day of travel. With his wife and two sons, Stein spent the first night of his vacation setting up cots for more than 200 evacuees who slept at the school.

"I think it's the best vacation ever. This is what the real world is about. There's a lot of people that need help," Stein said.

Also Sunday, a brushfire that began near Elbert, about 50 miles southwest of Denver, quickly spread to about 60 acres, forcing the evacuation of about 100 residents.

Half the nation's firefighting fleet is now battling fires in Colorado, said Colorado Gov. John Hickenlooper. He said C-130 military transport planes from Peterson Air Force Base in Colorado Springs would begin assisting on Monday.

With eight wildfires burning, including a fire that has scorched more than 118 square miles and destroyed at least 191 homes near Fort Collins, Colorado is having its worst wildfire season in a decade.

"People recognize this is going to take a big push" to extinguish, Hickenlooper said Sunday from a Colorado Springs grocery store, where volunteers were passing out burritos, sandwiches and drinks to 350 firefighters working near Pikes Peak.

The wildfire near Rocky Mountain National Park destroyed vacation cabins and closed the most commonly used entrance to the park. Clouds of smoke blew toward the 102-year-old Stanley Hotel that inspired Stephen King to write "The Shining."

Carolyn Baty and her husband, Darrell, vacationing from Fort Worth, Texas, were evacuated from their cabin Saturday afternoon.

"I smelled smoke coming from both directions, and then I heard the knock on the door," Darrell Baty told The Denver Post.

A fire burning near Fort Collins has scorched more than 118 square miles, destroying at least 191 homes. Though some evacuees were allowed home Sunday, that blaze has become among the largest and most expensive in Colorado history.

Elsewhere in the West, firefighters made progress against wildfires in Utah, New Mexico, Arizona and California.

? In Utah, a 12.5-square-mile blaze around Fountain Green in Sanpete County was threatening 200 homes in four rural subdivisions, forcing 800 people to 1,000 people to flee. BLM says the human-caused fire erupted Saturday afternoon and is 4 percent contained. Officials report progress on a 9-square-mile wildfire around Saratoga Springs, about 40 miles south of Salt Lake City.

? In California, a wildfire about 60 miles north of Los Angeles triggered evacuations of campgrounds around an off-road recreation area on Saturday. Officials said the fire has blackened at least 1,000 acres in the Hungry Valley State Vehicular Recreation Area, along the Interstate 5 corridor in Gorman.

? In New Mexico, a lightning-caused wildfire that destroyed 242 homes and businesses is 90 percent contained. The 69-square-mile fire near Ruidoso began June 4. Meanwhile, the largest wildfire in state history was 87 percent contained, having burned more than 464 square miles after two blazes merged on May 16.

? In Arizona, the U.S. Forest Service said Sunday that containment against the Pecos Fire, just outside of Young, is up to 50 percent and remains under 12,000 acres. Officials say many of the firefighting resources are being released to their home units or to other fire assignments.

Associated Press

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  Online Please select your options before adding to cart Please select your options before adding to cart Please select your options before adding to cart	Not Available at this time In stock for: Out of stock online Email me when in stock Coming Soon Preorder Now Preorders Sold Out Please check back on or after 06/07/2012. Please enter a valid 5-digit ZIP Code. * This item is being discontinued. Availability is limited. Out of stock for shipping to home.
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ZT Affinity 850 Desktop PC (Monitor Not Included):
?
Key Features and Benefits:

Intel Core i5-3450 processor

3.10GHz, 6MB Cache
?

16GB DDR3 SDRAM system memory (expandable to 32GB)

Gives you the power to handle most power-hungry applications and tons of multimedia work
?

2TB SATA hard drive

Store 1,300,000 photos, 571,000 songs or 1,053 hours of HD video and more
?

22x DVD /-R/RW

Watch movies, and read and write CDs and DVDs in multiple formats
?

10/100/1000Mbps Gigabit Ethernet

Connect to a broadband modem with wired Ethernet
?

Integrated Intel HD Graphics

Dual monitor capable
Additional Features:

19-in-1 memory card reader

2 x USB 3.0 ports, 6 x USB 2.0 ports, 1 x RJ-45 Ethernet port, 1 x DVI HDMI output, 3 x audio ports, 1 x S/PDIF out

2 x PCI Express (x1) slots, 1 x PCI Express (x16) slot, 2 x external 5.25" bays, 1 x external 3.5" bay, 4 x internal 3.5" bays

Software:

Genuine Microsoft Windows 7 Home Premium 64-Bit Edition (To learn more about the features of Windows 7, click here)

Microsoft Office Starter 2010: Includes reduced functionality versions of Microsoft Word and Excel, with advertising. PowerPoint and Outlook are NOT included. Purchase Office 2010 today and get the most out of your new PC. (To learn more about the features of Office 2010, click here)

Norton Internet Security 2012 (30-day trial)

5GB Norton Online Backup (30-day trial)

Backup and Restore options built into Windows allow you to create safety copies of your most important personal files, so you're always prepared for the worst

Support and Warranty:

1-year limited parts and labor warranty

Restore disc is included.

What's In The Box:

Power cord

Wireless keyboard

Wireless mouse

Quick Start Guide

To see the manufacturer's specifications for this product, click here.
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Processor Type:	Intel Core i5-3450 Processor
Hard Drive Size:	2TB
Multimedia Drive:	22x DVD+/-R/RW Drive
Operating System:	Windows 7 Home Premium 64-bit
Monitor Size:	N/A
System Ram:	16 GB
Primary Color:	Black
Multi Pack Indicator:	No
Battery Type:	Lithium Primary
Model No.:	850-0003
Shipping Weight (in pounds):	31.0
Product in Inches (L x W x H):	16.9?x?7.1?x?13.9

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Commercial Real Estate Agents ? Marketing Strategies for Your ...

Each year in commercial real estate, it is necessary to establish a marketing budget for the agency office. Proactive marketing of the agency office then assists the individual salespeople in their cold calling and prospecting activities.

When the marketing activities of the salespeople are matched to the marketing activities of the office, the branding reaches your target customer. In commercial real estate, the typical target customer or client will be one or more of the following:

Property investors of existing property

Property Investors wishing to acquire in the local area

Business owners in the local region

Solicitors and accountants that have property related clients

Tenants located in commercial buildings

Tenants located in retail shopping centres

Tenants located in industrial buildings and Parks

Property developers

In recent years, the marketing process in commercial property has changed substantially with the addition of electronic and Internet related marketing. The marketing package for a commercial agency remains a critical component of the yearly business plan.

To reach your target market the following components of the marketing plan should be considered:

Direct mail letter marketing to the people in the above list should be ongoing. The best value and conversion rate in this process is achieved through following up the letter with a direct call.

Unaddressed mail flyers drops through the local post office should occur three or four times a year.

Press advertising where appropriate and affordable is useful on the days where real estate features in the local media.

Success letters should be dispatched through the local area when property sales or leasing?s have been achieved.

Just listed letters should be dispatched through the local area when new properties are listed for sale or for lease.

Radio advertising is useful in regional towns where it is more affordable and can reach the target market.

Television advertising is only useful where it is affordable and it can reach the local target market. This is usually in the case of a regional town.

Telemarketing and cold calling should always be part of the marketing package for a real estate office. Caution needs to be exercised with regards to the do not call register that could apply in your location and the local legislation that relates to cold calling processes.

Community related marketing with signboards on sports venues is always useful where affordable.

Sponsorship of community groups and clubs is also wise strategy if the members of that group are aligned to the real estate product that you sell or lease.

Developing a simple group of promotional products to hand out to customers and the people you meet each day

Signboards are the most important marketing tool in the agency business. The more signboards you have in your territory, the stronger the branding for your real estate office.

The use of the Internet today requires careful selection of domain name, website identity, listing of properties on the Internet, search engine optimisation of your website, database, and Email integration.

Social Media Marketing tools that are becoming a big component of real estate communication. Whilst this can be done individually with each and every salesperson, it should also be done for the real estate office with its own business brand. Given that the marketing process here is quite specialised, it pays to involve experts in the process until it is well established and functional.

The process of marketing in commercial property is critical to the performance of the office. It complements the activities of the salespeople. In this way you can build market share consistently each and every year.

John Highman is an expert real estate author, conference speaker, and coach. He helps Real Estate Agents to improve their market share, listings, and commissions. You can get a free ebook of real estate tips and tools right here at http://www.commercial-realestate-training.com

Content About : Commercial Real b36ef34aad88296d57f6fb931c3b0ee4|? Marketing Strategies for Your Office Article

-- Download Commercial Real Estate Agents - Marketing Strategies for Your Office as PDF --

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Rats Laugh, But Not Like Humans

Image: Jonathan Bartlett

In this groundbreaking adventure into the worlds of psychopaths, the renowned psychologist Kevin Dutton argues that there is a fine line between a brilliant...

Read More??

Adapted from Why Is the Penis Shaped Like That? ? And Other Reflections on Being Human, by Jesse Bering, by arrangement with Scientific American/Farrar, Straus and Giroux, LLC (North America), Transworld Ltd (UK), Jorge Zahara Editora Ltda (Brazil). Copyright ? 2012 by Jesse Bering.

Once, while in a drowsy, altitude-induced delirium 35,000?feet somewhere over iceland, I groped mindlessly for the cozy blue blanket poking out beneath my seat, only to realize?to my unutterable horror?that I was in fact tugging soundly on a wriggling, sock-covered big toe. Now, with a temperament such as mine, life tends to be one awkward conversation after the next, so when I turned around, smiling, to apologize to the owner of this toe, my gaze was met by a very large man whose grunt suggested that he was having some difficulty in finding the humor in this incident.

Unpleasant, sure, but I now call this event serendipitous. As I rested my head back against that sanitation-paper-covered airline pillow, my midflight mind lit away to a much happier memory, one involving another big toe, yet this one belonging to a noticeably more good-humored animal than the one sitting behind me. This other toe?which felt every bit as much as its overstuffed human equivalent did, I should add?was attached to a 450-pound western lowland gorilla, with calcified gums, named King. When I was 20 and he was 27, I spent much of the summer of 1996 with my toothless friend King, listening to Frank Sinatra and the Three Tenors, playing chase from one side of his exhibit to the other, and tickling his toes. He'd lean back in his night house, stick out one huge ashen-gray foot through the bars of his cage and leave it dangling there in anticipation, erupting in shoulder-heaving guttural laughter as I'd grab hold of one of his toes and gently give it a palpable squeeze. He almost couldn't control himself when, one day, I leaned down to act as though I were going to bite on that plump digit. If you've never seen a gorilla in a fit of laughter, I'd recommend searching out such a sight before you pass from this world. It's something that would stir up cognitive dissonance in even the heartiest of creationists.

Do animals other than humans have a sense of humor? Perhaps in some ways, yes. But in other ways there are likely uniquely human properties to such emotions. Aside from anecdotes, we know very little about nonhuman primate laughter and humor, but some of the most significant findings to emerge in comparative science over the past decade have involved the unexpected discovery that rats?particularly juvenile rats?laugh. That's right: rats laugh. At least, that's the unflinching argument being made by researcher Jaak Panksepp, who published a remarkable, and rather heated, position paper on the subject in Behavioural Brain Research.

In particular, Panksepp's work has focused on ?the possibility that our most commonly used animal subjects, laboratory rodents, may have social-joy type experiences during their playful activities and that an important communicative-affective component of that process, which invigorates social engagement, is a primordial form of laughter.? Now, before you go imagining some chortling along the lines of one rakish Stuart Little (or was he a mouse?), real rat laughter doesn't tend to sound very much like the human variety, which normally involves pulsating sound bursts starting with a vocalized inhalation and consisting of a series of short distinct saccades separated by almost equal time intervals. The stereotypical sound of human laughter is an aspirated h, followed by a vowel, usually a, and largely because of our larynx is rich in harmonics. In contrast, rat laughter comes in the form of high-frequency 50-kilohertz ultrasonic calls, or ?chirps,? that are distinct from other vocal emissions in rats. Here's how Panksepp describes his discovery of the phenomenon:

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Utah wildfire evacuees allowed to return to homes

Smoke rises in the background as a motorist drives down Larimer County Highway 74W as a wildfire continues to burn near Livermore, Colo., on Saturday, June 23, 2012. Authorities sent out 992 evacuation notices Friday due to the wildfire burning on more than 100 square miles in northern Colorado as winds pick up. (AP Photo/David Zalubowski)

Smoke rises in the background as a motorist drives down Larimer County Highway 74W as a wildfire continues to burn near Livermore, Colo., on Saturday, June 23, 2012. Authorities sent out 992 evacuation notices Friday due to the wildfire burning on more than 100 square miles in northern Colorado as winds pick up. (AP Photo/David Zalubowski)

Bernie Pineda, right, of the U.S. Forest Service, uses a map to show the progress of a wildfire to Jeannine Larsen, far left, and Dan Erickson, who own a property in the Glacier View subdivision, and James Pearl, third from left, near Livermore, Colo., on Saturday, June 23, 2012. The couple said that their home is in danger of burning and Pearl, who built a home in the Deer Meadows subdivision, said his was destroyed already. Authorities sent out 992 evacuation notices Friday due to the wildfire burning on more than 100 square miles in northern Colorado as winds pick up. (AP Photo/David Zalubowski)

After nearly two weeks on the line, North Metro Fire/Rescue firefighter Brian Lefleur of Broomfield, Colo., packs up his belongings to head home for a few days as a wildfire continues to burn near Livermore, Colo., on Saturday, June 23, 2012. Authorities sent out 992 evacuation notices Friday due to the wildfire burning on more than 100 square miles in northern Colorado as winds pick up. (AP Photo/David Zalubowski)

About 2,300 Utah wildfire evacuees were allowed to return to their homes Saturday evening after officials determined the blaze no longer posed a threat to them.

The decision came after the fire had burned Friday within a quarter mile of some homes in Saratoga Springs and Eagle Mountain, about 40 miles south of Salt Lake City, Bureau of Land Management spokeswoman Teresa Rigby said.

No homes have burned, she said, and fire officials were comfortable with the decision to lift the evacuation order after seeing how the 9-square-mile blaze behaved Saturday afternoon during high winds and high temperatures.

"The fire itself is still active but it no longer is a direct threat to homes," Rigby told The Associated Press. "Most of the fire is up on the mountain at this time and not near the subdivisions."

The evacuation order, imposed Friday, affected nearly 600 homes and roughly 2,300 residents, according to an updated count released Saturday by fire officials.

Winds pushed some of the fire back on itself Saturday afternoon, Rigby said, and crews managed to put out "hot spots" closest to homes.

The fire that officials believe was started Thursday by target shooters was 30 percent contained Saturday evening, with full containment expected Tuesday.

Crews also were battling a 16,500-acre brush fire on high desert near the town of Delta in central Utah.

The human-caused fire was 60 percent contained Saturday evening, BLM spokesman Don Carpenter said, and had burned no homes after breaking out Friday.

While the fire was burning roughly eight miles from the communities of Lynndyl and Leamington, it posed no threat to them at this time, he said.

Elsewhere:

? In Colorado, hot, dry weather and gusty winds are fueling two new wildfires, prompting evacuations in some of the most scenic tourist areas in the state. A 600-acre wildfire reported west of Colorado Springs on Saturday afternoon prompted an evacuation of the gated community of Cedar Heights and the Garden of the Gods nature center. Meanwhile, a fire involving structures erupted Saturday afternoon near the tourist town of Estes Park and the Beaver Meadows entrance on the east side of Rocky Mountain National Park. And firefighters gave up some ground to a wildfire that has scorched more than 118 square miles and destroyed at least 191 homes west of Fort Collins. Crews stationed near threatened homes Friday had to retreat for their safety, and the fire's containment slipped from 60 percent to 45 percent.

? In Nevada, a wildfire that has scorched more than 11,000 acres of rugged terrain in northeast Nevada near the Utah line is 75 percent contained. It began as a U.S. Forest Service prescribed burn that escaped June 9.

? In New Mexico, a lightning-caused wildfire that destroyed 242 homes and businesses is 90 percent contained after crews got a break in the weather. Crews took advantage of heavy rain Friday to increase containment lines on the 69-square-mile fire near Ruidoso that began June 4. Meanwhile, the more than 464-square-mile Whitewater-Baldy blaze, the largest in state history, is 87 percent contained. It began May 16 as two lightning-caused blazes that merged to form one fire.

Associated Press

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Oilers take Russian F Yakupov with NHL's top pick

Nail Yakupov, center, a winger from Russia who was chosen first overall by the Edmonton Oilers in the first round of the NHL hockey draft, stands with Oilers officials on Friday, June 22, 2012, in Pittsburgh. (AP Photo/Keith Srakocic)

Nail Yakupov, center, a winger from Russia who was chosen first overall by the Edmonton Oilers in the first round of the NHL hockey draft, stands with Oilers officials on Friday, June 22, 2012, in Pittsburgh. (AP Photo/Keith Srakocic)

Ryan Murray, left, a defenseman, stands with officials from the Columbus Blue Jackets at their table after being chosen second overall in the first round of the NHL hockey draft on Friday, June 22, 2012, in Pittsburgh. (AP Photo/Keith Srakocic)

Alex Galchenyuk, center, smiles with officials from the Montreal Canadiens after being chosen third overall in the first round of the NHL hockey draft on Friday, June 22, 2012, in Pittsburgh. (AP Photo/Keith Srakocic)

Griffin Reinhart, right, a defenseman, smiles with officials from the New York Islanders after being chosen fourth overall in the first round of the NHL hockey draft on Friday, June 22, 2012, in Pittsburgh. (AP Photo/Keith Srakocic)

PITTSBURGH (AP) ? The Edmonton Oilers are getting tired of going first in the NHL draft and Nail Yakupov knows part of his job is to make sure it doesn't happen again.

Edmonton, picking No. 1 for the third straight year, grabbed the speedy Russian forward with the top pick on Friday. The Oilers believe the dazzling 18-year-old can join Taylor Hall and Ryan Nugent-Hopkins ? the No. 1 picks the previous two years ? in returning the once proud franchise to relevance.

Yakupov certainly thinks they can.

"I think it's going to be a great team," he said after becoming the first Russian taken No. 1 since Washington selected Alex Ovechkin in 2004.

Hall, Nugent-Hopkins and Yakupov give the Oilers the kind of core to build around, but even as they celebrated Yakupov's rise, they caught a glimpse of how nothing lasts forever in the NHL.

Barely an hour after Yakupov donned his blue Edmonton sweater, the draft host Pittsburgh Penguins shook up the proceedings by sending center Jordan Staal to Carolina ? reuniting him with older brother Eric ? for center Brandon Sutter, defenseman Brian Dumoulin and a first-round pick they used to select defenseman Derrick Pouliot.

The 23-year-old Staal, along with Sidney Crosby and Evgeni Malkin, provided the backbone that turned the Penguins into perennial Stanley Cup contenders. Now he's heading south after declining a contract extension.

"We wanted a deal (with Staal)," Pittsburgh general manager Ray Shero said. "But it was obvious in the last 24 hours that ... this was the right thing to do."

The Penguins weren't done, trading defenseman Zbynek Michalek to Phoenix for two players and a third-round pick just after the end of the first round.

The draft continues Saturday, with more fireworks expected.

Yakupov and Staal provided enough on Friday night.

The charismatic Yakupov models his game after former NHL star Pavel Bure, and in a way the youngster already has a leg up on the Russian Rocket. Bure scored 437 goals during his 12-year career, but he wasn't taken until the sixth round of the 1989 draft.

Yakupov, who spent the last two seasons with the Sarnia Sting of the Ontario Hockey League, didn't have to wait nearly as long to hear his name called. The Oilers practically sprinted to the podium to grab a player they believe has plenty of potential.

Yakupov, who scored 31 goals in 42 games last season, is eager for the next step following weeks of speculation.

"It's not over, it's just starting," he said.

Born in the Republic of Tatarstan in Russia, Yakupov has consistently shot down speculation he is going to return to his homeland and play in the Kontinental Hockey League. He stressed repeatedly in the days leading up to the draft that the NHL is "the best league in the world."

While hardly the biggest player on the ice, the 5-foot-11, 185-pound Yakupov has dazzling speed and nimble footwork. He plays with a relentlessness that made him the top player on most draft boards. Yakupov broke Sarnia's rookie scoring record ? previously held by Steven Stamkos ? in the 2010-11 season when he finished with 49 goals and 101 points.

Yakupov was also a rarity in a top 10 dominated by defense. Other than Sarnia teammate Alex Galchenyuk, who was taken third overall by Montreal, the other eight picks were defensemen.

The Columbus Blue Jackets continued to shore up their blue line by taking Ryan Murray of the Western Hockey League's Everett Silvertips with the second pick. The 6-foot, 198-pound Murray had nine goals and 22 assists in 46 games last season.

The 18-year-old became the youngest player since Paul Kariya in 1993 to play for Team Canada in the world championships this spring, and his ability to make an impact on both ends of the ice won over the rebuilding Blue Jackets.

"We are very happy to have Ryan Murray join our organization," general manager Scott Howson said. "He solidifies what we believe is a position of strength. His character and two-way play will be very valuable to our hockey club."

The prideful Canadiens, coming off a miserable season, hope Galchenyuk can one day provide a needed spark to a lethargic offense. The talented center missed all but two games of this past season after he tore a knee ligament.

Galchenyuk, born in the U.S. to Russian parents, is considered a gifted passer. He totaled 31 goals and 52 assists during the 2010-11 season. He already speaks two languages, and joked that he had better start picking up French.

"I think I have classes starting next week," he said with a laugh.

With the top high-flying forwards off the board, teams then went heavy on defense in a draft considered short on offensive star power.

The New York Islanders chose defenseman Griffin Reinhart with the fourth pick, starting a run of seven straight defensemen taken.

Among them was Derrick Pouliot, taken eighth overall. That Pouliot was taken so high wasn't remarkable, it was the team that got the pick to grab him that shook up the night.

The Hurricanes had the eighth selection but things changed quickly when NHL commissioner Gary Bettman walked onto the stage and announced a trade the hometown crowd "might want to hear."

Moments later, Pouliot pulled on a black Pittsburgh jersey.

"Yeah, I was a little surprised," Pouliot said.

Washington ended the run on defensemen, taking center Filip Forsberg with the No. 11 pick. The 17-year-old Forsberg was the youngest player on Team Sweden at the 2012 World Junior championships. Forsberg said he models his game after former NHL star Peter Forsberg, though the two aren't related.

The Buffalo Sabres took center Mikhail Grigorenko, who like Yakupov is from Russia, with the No. 12 selection. The massive 6-foot-3, 200-pound Grigorenko led rookies in the Quebec Major Junior Hockey League in scoring last season, netting 40 goals and adding 45 assists for the Quebec Remparts.

The Staals weren't the only players who made the draft a family affair. The Boston Bruins chose goalie Malcolm Subban with the No. 24 pick. Subban's older brother, P.K., is a forward with the Canadians.

Phoenix drafted forward Henrik Samuelsson at No. 27. Samuelsson's father, Ulf, played 1,080 games in the NHL and won two Stanley Cup titles with Pittsburgh.

The elder Samuelsson received a warm ovation when his face flashed up on the Jumbotron. It likely won't be the same for former NHL player Stephane Matteau, whose son Stefan was taken by the New Jersey Devils with the 29th pick.

Stephane Matteau, playing for the New York Rangers, eliminated the Devils and rookie goalie Martin Brodeur with a double-overtime goal in Game 7 of the Eastern Conference finals in 1994.

Now his son will try to help the franchise that is coming off a Stanley Cup finals loss to the Los Angeles Kings earlier this month.

Associated Press

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WebSocket Acceleration Startup Kaazing Raises $17 Million To Power Real-Time Communications

Kaazing was founded in 2007 to improve real-time and interactive communications over the web. Its solution to the problem was to back a technology that would enable a "full-duplex pipe" between participants, rather than the legacy infrastructure that required a request and response between two users. It placed its bet on the HTML5 WebSocket protocol, which its founding team also helped design. Well WebSockets have recently became a standard and as a result is gaining wider browser support. With the market now coming to it, Kaazing has raised a new, $17 million round of financing to attack the nascent opportunity for using WebSocket technology to power the future of real-time communications. Today, the company has 50 employees, but it's looking to expand that number by another 15-25 employees, mainly with plans to build out its new platform-as-a-service business, as well as to improve real-time communications over mobile networks.

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Thank the Liberals (Taegan Goddard's Political Wire)

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NY Senator: Help bring Greek yogurt to schools

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